Great Service! We had a server named Sarah and she mentioned she was new but was very comfortable and friendly. She made our experience much better, she was very personable and provided everything we needed. High recommend this place to eat, great food and fast service!
First time going back since restaurants reopened. Everyone wearing masks, social distancing in place, great food... Good job!
I had a mix up with my take out order during the covid crisis and the manager wasn't available to correct the order. They were understaffed and couldn't send out a new order that evening. The gentleman in charge promised a response from the manager and ensured they would make things right. When I heard back from the manager, Julie, not only was she apologetic but she personally drove to my house to correct the mistake. She went above and beyond anything I expected and her and her staff were extremely accommodating and kind about it all. The level of service and customer care is exceptional and Julie and her staff deserve all the stars!
I placed an order with the restaurant through Skip the Dishes. I placed my order at 11:15 am for a delivery between 6:30 and 7pm. I received notification that the restaurant confirmed my order. I received an email from Skip the Dishes at 6:15 stating the delivery driver was at the restaurant waiting for my order. At 6:45 I checked the tracking and my order showed delivery was now 9:35 to 10:05pm! When I contacted Skip they said that the restaurant claimed they didn't have any record of my order. Please tell me how I received confirmation of the order, only to find out 7 hours later that my order didn't exist? I wasn't even contacted by the restaurant to resolve the problem. AND TO TOP IT OFF, IT WAS MY BIRTHDAY TODAY. Thanks for ruining my birthday dinner! We won't be returning to Earl's any time soon.
Always consistent in food quality and service. Happy hour daily from 3-6 and after 9 with an excellent selection of items to choose from. The menu has gotten smaller over the years and it would be great if there were more low carb options but you'll never go wrong with Earls.
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