the food is great but need a major improvement on service. The staff always forget our order and when we ask about it, they just say yes and carry on like nothing happen. Little disappoint about that but otherwise the food was great
Taste good and very good customer service, highly recommend
I was really excited to try this place but incredibly disappointed. The menu itself is small but it’s got a good selection of meats, and a few other items. It’s not large tho. It’s priced at $28 dinner. I can’t stress this enough.. if you are a fan of IGI BBQ (on Pembina) this place is not even a close comparison. Go to IGI instead. The meat was good, however, it ALL came out first and nothing else. They forgot most of our items each order and when re-ordered, still missed items. There were some items they doubled up and others that never came. They ran out of rice. Yes rice OR since it was an hour prior to close, they didn’t want to make anymore. Real bummer, as 6 of us had to share one small bowl of rice. The noodle soup was good. The shrimp were decent size. The selection of veggies was there but things were sliced so thinly... they shrivelled up almost immediately on the grill. We got all our veggies LONG AFTER the meat came out and were basically eating shriveled veggies at the end with a cold grill. The kicker, they sat us at a table they KNEW had issues. The table shut off about 20 times and each time someone had to come the set it and flip a breaker in the back. I don’t think I need to explain how this affected us cooking our food.... they told us they had to have a technician in to fix it - yet they still sat us here. Not impressed at all. We asked to be compensated since we couldn’t even cook our food. They said if we had cash we didn’t have to pay tax. Seriously?! I won’t return or recommend this place.
I’m only giving 2 stars because they have a really good selection of meats that you get to choose from their AYCE menu. The “Crystal” beef & pork were really good! It had a nice meaty flavour & it was very tender. They also offered beef tongue which I’ve never seen at a Korean restaurant, so that’s a plus for them. But... the service was horrible. You literally had to wave down a server to get them to refill your water or take your order. They also started serving our food but didn’t bring out any cutlery. It took at least 5-10 minutes after for our server to bring that out to our table which is very unacceptable. No one attended to our group of 4, and we had to wave down our servers the whole night to get what we wanted - which just felt very weird to do so. I hope that they see this review and train their staff on better customer service. Everyone has room for improvement.
Great food quality and all you can eat for just under $30 CAD. Excellent service too. You cook your own food wich is a cool experience. Will definitely come back to try some other things I missed from the menu.
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